Step 1, Initial Discussion
Our initial consultation is designed to help us understand
your business, your growth plans, how you need your IT systems
to support it and any problems you’ve been encountering.
Your Mastiff Manager will offer initial ideas to help you
meet those goals. We’ll do an analysis of your IT spending
and discuss ways to control those costs.
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Step 2, Network Documentation
Included in the Mastiff IT Manager program is a complete set
of network documentation. A copy of this documentation will
be given to you for your records and another copy will be
kept with Mastiff Technical Services. We will keep our copy
of your network documentation updated over the course of the
program. This documentation will include – PC configuration,
software installation, network and server configuration, security
and passwords (with your permission), data storage points
and infrastructure. This documentation is completed by having
your Mastiff Manager (and possibly assistants), come to your
company and physically inspect and record the systems that
you have.
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Step 3, Initial Network Assessment – includes PCs
& Servers
Once the documentation is completed your Mastiff Manager will
analyze it for strengths and weaknesses, producing a report
on your network. This step includes all the systems that are
an integral part of the network (servers, printers, etc.),
not just network infrastructure. This step is critical in
determining what needs you have and any resources that you
are not fully utilizing. Many times existing resources can
be reallocated, saving both time and money.
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Step 4, Initial Security Assessment
Next your Mastiff Manager will assess the vulnerability of your systems and network. This will include viruses, intrusion, malicious acts (internal and external) and many other facets. Quite often the Mastiff Manager will need to survey certain employees to find out what practices are in place to protect your technology. Steps 3, 4 and 5 are closely tied together, so any surveying is usually combined into a single visit.
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Step 5, Initial Data Protection and Recovery Assessment
Your Mastiff Manager will also look at how well your data
is protected from accidents, attacks and crashes. Making sure
that you can recover your backup is a critical piece of this
assessment. Other items that will be considered include backup
system vulnerabilities, storage of backup media, disaster
recovery and personal privacy.
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Step 6, System/Network Review, Needs Assessment
At this point your Mastiff Manager will have a better understanding
of your network and systems. At this point your Mastiff Manager
will discuss with with you the strengths and weakness of them,
using the initial assessments to show what technology needs
you may have. You will also get a list of recommended steps
to improve your network and systems. Included in this review
will be a rough estimate of the costs. Either in this meeting
or afterwards you can make the decision on what you wish to
have done.
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Step 7, Technology Plan
Based on the feedback that you give in step 6, your Mastiff
Manager will build a technology plan for your company. This
will include a more detailed cost and resource estimate. Your
Mastiff Manager will start to put together a team to facilitate
this plan.
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Step 8, Implement the Plan
Your Mastiff Manager will project manage the implementation
of your technology plan. He will communicate with you on a
regular basis the status of this plan and any variations that
may show up. Your Mastiff Manager will make adjustments to
all of the assessments and documentation based on the results
of the technology implementation.
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Step 9, Review status of Network/Systems
A review of the changes and improvements is an important step
in the lifecycle of your technology and the Mastiff Manager
program; it will give you a better idea of what has been done
and how it went. This review may be a face to face conversation,
phone call or even an e-mail, depending on your needs.
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Step 10, Ongoing assessment and improvement
Your Mastiff Manager never stops checking and analyzing the
strengths and weaknesses of your technology. Based on what
he finds, many of the steps above may be repeated.
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