Frequently Asked Questions
How much does it cost?
At Mastiff Technical Services we price our service in 2 ways. The
first is an hourly rate, plus materials. The second is a fix price
by the job. For most of our services, you have the choice. Our hourly
rates range anywhere from $60 to $125, depending on the type of
work and if you are enrolled in the Mastiff Manager program. For
fixed price jobs our range is entirely dependent on the scope of
what you want done. Typically for a service call we charge about
How quickly can I get my problem fixed?
If you have a work stopping problem we like to get to it as soon
as possible. We strive to do this the same business day or the beginning
of the next. For projects and planned work we will set a time that
is convenient for you.
How do you handle purchasing software and hardware?
We typically do not stock goods for our customers. If there is something
that you need you have a couple of options. If you are enrolled
in the Mastiff Manager program you can give him a call or send an
e-mail and he will help select the item that you need and will also
locate it at a responsible price. You can even have him place the
order for you, using your credit card information if you like. If
you are not in the Mastiff Manager program, you can still call us
and we will recommend some good retail establishments.
How can you handle so many different systems and technologies?
We do not try to do everything ourselves. We have a network of contacts
and independent contractors that we use to meet our obligation of
being a single source for support. For most of these services you
will only see a bill from Mastiff Technical Services. We handle
paying the contractors.